36cuci treats your privacy as a top priority. This document clearly explains how we collect, use, store and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core principles that form the foundation of 36cuci's privacy policy for every registered member.
All data transmitted between your device and 36cuci's servers is encrypted using 256-bit SSL technology — the same industry standard used by major banks in Malaysia.
Only authorised personnel may access members' personal data. Every access is logged and monitored regularly to ensure no internal misuse occurs.
Your personal data is stored in fully secured data centres with multi-layered physical and digital security systems. Our servers undergo regular security audits by independent parties.
36cuci never sells, rents, or commercialises members' personal data to any third party. Your information belongs to you — it is not our business commodity.
All our data handling practices fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We continuously update this policy in line with the latest legislative changes.
You have full rights to access, amend, or request deletion of your personal data at any time. Your request will be processed within 14 business days.
36cuci ("we", "our platform") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy explains in detail how we collect, process, store and protect your personal data when you use the 36cuci website, our mobile app, or any related services.
By registering an account or continuing to use the 36cuci platform, you acknowledge that you have read and understood this Privacy Policy. We encourage you to read this document in full to understand your rights and how we handle your personal information responsibly.
36cuci only collects personal data that is necessary and relevant to the purpose of providing our services. Below are the categories of data we collect and the purpose of each:
| Data Category | Example Information | Purpose |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth | Identity verification (KYC), legal compliance |
| Contact Data | Phone number, email address | Account communications, transaction notifications |
| Financial Data | Bank account number, e-wallet details | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser | Account security, fraud detection |
| Usage Data | Game history, betting records | Service improvement, responsible gaming |
| Communication Data | Support chat logs, email | Complaint resolution, quality control |
The personal data we collect is used solely for legitimate purposes related to delivering 36cuci's services. Use of your data includes:
36cuci does not sell or rent your personal data to any third party for commercial purposes. However, in certain situations, we may share limited information with the following parties:
All third parties we work with are bound by strict data protection agreements and are only permitted to use your information for the specified purposes.
The 36cuci website and app use cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly.
You can manage cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality of the 36cuci platform on your device.
The security of your personal data is the absolute top priority of 36cuci. We implement a comprehensive range of technical and organisational measures to protect your information from unauthorised access, loss, or leakage.
36cuci retains your personal data for as long as your account is active or as long as necessary to provide services to you. Following account closure, we retain certain data for defined periods based on legal requirements:
Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with established data deletion procedures.
As a 36cuci user based in Malaysia, you have the following rights under the Personal Data Protection Act 2010 (PDPA):
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any personal data that is inaccurate or out of date.
You may request deletion of your data, subject to any legally mandated retention requirements.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request a copy of your data in a machine-readable format for transfer to another platform.
You have the right to request a restriction on the processing of your data in certain situations provided for by law.
The 36cuci platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under 18. If we discover that a minor's data has been collected inadvertently, we will take immediate steps to delete that information and close the account in question.
If you are a parent or guardian and suspect that your child has registered an account on our platform, please contact our support team immediately so that appropriate action can be taken.
The 36cuci platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies solely to the 36cuci platform and does not cover the privacy practices of any other websites you may visit through those links.
We encourage you to read the privacy policy of any third-party website you visit. 36cuci is not responsible for the privacy practices or content of those third-party websites.
36cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. For any material changes, we will notify you via an in-account notification or email at least 14 days before the changes take effect.
The "Last Updated" date at the top of this page indicates when this Privacy Policy was last modified. Your continued use of the 36cuci platform following any amendments constitutes your acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise your rights under PDPA, you may contact the 36cuci Data Protection Officer (DPO) through the following channels:
For data protection issues that cannot be resolved through us, you may also contact the Department of Personal Data Protection Malaysia (JPDP) under the Ministry of Digital. We cooperate fully with the relevant authorities to ensure your privacy rights are upheld.