Platform Terms and Conditions of Use 36cuci

1 Acceptance of Terms of Use

Welcome to 36cuci. These Terms and Conditions ("Terms") govern all aspects of the relationship between you ("User" or "Member") and the 36cuci platform ("Company", "we", "us"). By accessing the 36cuci website, downloading our mobile app, or registering as a member, you confirm that you have read, understood, and agreed to be bound by all terms set out in this document.

If you do not agree with any part of these terms, please discontinue use of the 36cuci platform. Continued use following any amendment to the terms constitutes acceptance of the updated terms.

2 Account Eligibility

To be eligible to register and use 36cuci services, you must meet all of the following requirements:

• At least 18 years old at the time of registration.
• Be an individual with full legal capacity to enter into a binding agreement.
• Is not on any list of individuals prohibited from using online gambling platforms under the laws of your country.
• Has never had an account closed or suspended at 36cuci due to fraud or a previous breach of terms.
• Register only with personal information that is truthful, accurate, and current.

3 Account Registration & Identity Verification (KYC)

Registering a 36cuci account is free. During registration, you are required to provide complete and accurate information, including your full name, an active Malaysia phone number, and a strong password.

Identity verification (Know Your Customer / KYC) is mandatory for all members who wish to make a withdrawal. Documents required for KYC include:

• Malaysia National Identity Card (MyKad) — front and back with a clear image.
• Proof of ownership of the bank account or e-wallet used for transactions.
• In certain cases, 36cuci reserves the right to request additional documents such as a recent bank statement.

KYC verification is typically completed within 24 hours. You will receive a notification via email or within your account once verification is complete. Each account can only be linked to one MyKad number — registering multiple accounts using the same identity is strictly prohibited.

4 Deposit & Withdrawal

36cuci supports a wide range of Malaysia local payment methods, including DuitNow, FPX, TNG eWallet, GrabPay, Boost, as well as Visa and Mastercard credit and debit cards. All transactions are processed through secure, encrypted payment channels.

Deposit Requirements:

• The minimum deposit amount is RM10 per transaction.
• Deposits must be made using a payment method registered in your own name.
• Deposits via third-party accounts are not accepted and may result in account suspension.
• All deposits are processed instantly, except in cases of bank-side technical disruptions.

Withdrawal Requirements:

• The minimum withdrawal amount is RM30 per transaction.
• Withdrawals can only be made to the same bank account or e-wallet used for the deposit.
• KYC verification must be completed before your first withdrawal can be processed.
• Withdrawal processing time is between 5 and 15 minutes for approved transactions.
• 36cuci reserves the right to request additional supporting documents for withdrawals exceeding a certain amount as a security measure.

5 Bonus & Promotions

36cuci offers a variety of bonuses to members, including new member welcome bonuses, reload bonuses, weekly cashback, daily rebates, and periodic promotions. All bonuses are subject to wagering (rollover) requirements that must be met before withdrawals can be processed.

• The wagering requirements for each bonus are clearly stated on their respective promotions page.
• Bonuses may only be claimed once per eligible promotion, unless otherwise stated.
• Claiming bonuses using multiple accounts or unauthorized methods will result in bonus cancellation and account action.
• 36cuci reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Any attempt to exploit or abuse the bonus system will result in the cancellation of all bonuses and potential account suspension.

6 Game Rules

All games available on the 36cuci platform — including slots, Live Casino, fish shooting, and sports betting — are subject to their respective game rules as set by the relevant game provider. Users are responsible for understanding the rules of each game before playing.

• Game outcomes are determined by a certified Random Number Generator (RNG) that has been independently audited by a third-party body to ensure fairness.
• Any technical interruptions occurring during gameplay will be resolved in accordance with the relevant game provider's policy.
• Attempting to hack, manipulate, or exploit bugs in any game is a serious violation that will result in permanent account suspension and legal action where necessary.
• The use of third-party software such as automated bots, calculation tools, or any software that provides an unfair advantage is prohibited.
• Sports betting is subject to additional rules, including bet cancellation policies and settlement procedures in the event of disputed results.

7 User Responsibilities

As a 36cuci member, you are fully responsible for ensuring your use of this platform complies with all applicable laws and regulations in your jurisdiction. You are also responsible for:

• Keep your account login credentials and password confidential.
• Ensure that no other individual, especially anyone under 18 years of age, has access to your account.
• Report any suspicious activity on your account to the support team immediately.
• Not using the platform for any money laundering or financial criminal activity.
• Ensure that all your profile information is accurate and up to date at all times.

8 Account Suspension & Closure

36cuci reserves the right to suspend or close any account without prior notice where there is reasonable cause to do so. Reasons that may result in account action include:

• Violation of any part of these terms and conditions.
• Fraud, document forgery, or providing false information during registration or KYC.
• Registering multiple accounts or using another person's identity.
• Money laundering activity or suspicious transactions.
• Attempting to exploit the bonus system or games in an unauthorized manner.
• Threatening or harassing other members or customer support staff.

Users may also close their own account at any time by contacting the 36cuci customer support team. Prior to closure, all outstanding wagering requirements must be fulfilled and any valid remaining balance will be returned via the original payment method.

9 Privacy & Data Protection

36cuci takes the privacy and security of all members' personal data seriously. All personal information collected is processed in accordance with our detailed Privacy Policy and is subject to Malaysia's Personal Data Protection Act 2010 (PDPA).

• Your personal data is encrypted and stored securely using 256-bit SSL encryption.
• Your information will not be sold or shared with third parties without your consent, except where required by law.
• You have the right to request access, correction, or deletion of your personal data at any time.

For more information on how we handle your data, please refer to our 36cuci Privacy Policy available on our website.

10 Disclaimer & Limitation of Liability

The 36cuci platform is provided on an "as-is" basis without any express or implied warranties. While we strive to ensure platform availability at all times, 36cuci accepts no liability for losses arising from:

• Service disruptions due to system maintenance, technical issues, or circumstances beyond our control.
• Game outcomes resulting from a user's decisions based on inaccurate information.
• Financial losses incurred as a result of gaming activity.
• Unauthorized access to a user's account resulting from the user's own negligence in safeguarding their login credentials.

11 Terms Amendment

36cuci reserves the right to modify, add, or remove any part of these terms and conditions at any time. Amendments take effect immediately upon publication on our website. We will make reasonable efforts to notify users of material changes via in-account notifications or email.

Continued use of the 36cuci platform after updated terms have been published constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically to stay informed of the latest terms.

12 Contact Us

If you have any questions, concerns, or complaints regarding these terms and conditions or the use of the 36cuci platform in general, our customer support team is ready to assist you.

• Live Chat: Available 24/7 directly within the 36cuci platform
• Support Email: [email protected]
• Response Time: Under 30 minutes for live chat; 24 hours for email

For issues related to responsible gaming or self-exclusion, please visit our Responsible Gaming or contact our support team directly for guidance and assistance.